Privacy Policy

Family-Therapy™.ca strives to offer its visitors the many advantages of Internet technology and to provide an interactive and personalized experience. We may use Personally Identifiable Information (your name, e-mail address, street address, telephone number) subject to the terms of this privacy policy. We will never sell, barter, or rent your email address to any unauthorized third party. Period.

How we gather information from users

How we collect and store information depends on the page you are visiting, the activities in which you elect to participate and the services provided. For example, you may be asked to provide information when you register for access to certain portions of our site or request certain features such as newsletters. You may provide information when you participate in sweepstakes and contests, message boards and chat rooms, and other interactive areas of our site.

Like most Web sites, Family-Therapy™.ca also collects information automatically and through the use of electronic tools that may be transparent to our visitors. For example, we may log the name of your Internet Service Provider or use cookie technology to recognize you and hold information from your visit. Among other things, the cookie may store your user name and password, sparing you from having to re-enter that information each time you visit, or may control the number of times you encounter a particular advertisement while visiting our site. As we adopt additional technology, we may also gather information through other means. In certain cases, you can choose not to provide us with information, for example by setting your browser to refuse to accept cookies, but if you do you may be unable to access certain portions of the site or may be asked to re-enter your user name and password, and we may not be able to customize the site’s features according to your preferences.

What we do with the information we collect

Like other Web publishers, we collect information to enhance your visit and deliver more individualized content and advertising. We respect your privacy and do not share your information with anyone.

Aggregated Information (information that does not personally identify you) may be used in many ways. For example, we may combine information about your usage patterns with similar information obtained from other users to help enhance our site and services (e.g., to learn which pages are visited most or what features are most attractive). Aggregated Information may occasionally be shared with our advertisers and business partners. Again, this information does not include any Personally Identifiable Information about you or allow anyone to identify you individually.

We may use Personally Identifiable Information collected on Family-Therapy™.ca to communicate with you about your registration and customization preferences; our Terms of Service and privacy policy; services and products offered by Family-Therapy™.ca and other topics we think you might find of interest.

Personally Identifiable Information collected by Family-Therapy™.ca may also be used for other purposes, including but not limited to site administration, troubleshooting, processing of e-commerce transactions, administration of sweepstakes and contests, and other communications with you. Certain third parties who provide technical support for the operation of our site (our Web hosting service for example) may access such information. We will use your information only as permitted by law.

In addition, from time to time as we continue to develop our business, we may sell, buy, merge or partner with other companies or businesses. In such transactions, user information may be among the transferred assets. We may also disclose your information in response to a court order, at other times when we believe we are reasonably required to do so by law, in connection with the collection of amounts you may owe to us, and/or to law enforcement authorities whenever we deem it appropriate or necessary. Please note we may not provide you with notice prior to disclosure in such cases.

Affiliated sites, linked sites and advertisements

Family-Therapy™.ca expects its partners, advertisers, and affiliates to respect the privacy of our users. Be aware, however, that third parties, including our partners, advertisers, affiliates and other content providers accessible through our site, may have their own privacy and data collection policies and practices. For example, during your visit to our site you may link to, or view as part of a frame on a Family-Therapy™.ca page, certain content that is actually created or hosted by a third party. Also, through Family-Therapy™.ca you may be introduced to, or be able to access, information, Web sites, features, contests or sweepstakes offered by other parties. Family-Therapy™.ca is not responsible for the actions or policies of such third parties. You should check the applicable privacy policies of those third parties when providing information on a feature or page operated by a third party.

While on our site, our advertisers, promotional partners or other third parties may use cookies or other technology to attempt to identify some of your preferences or retrieve information about you. For example, some of our advertising is served by third parties and may include cookies that enable the advertiser to determine whether you have seen a particular advertisement before. Other features available on our site may offer services operated by third parties and may use cookies or other technology to gather information. Family-Therapy™.ca does not control the use of this technology by third parties or the resulting information, and is not responsible for any actions or policies of such third parties.

You should also be aware that if you voluntarily disclose Personally Identifiable Information on message boards or in chat areas, that information can be viewed publicly and can be collected and used by third parties without our knowledge and may result in unsolicited messages from other individuals or third parties. Such activities are beyond the control of Family-Therapy™.ca and this policy.

Children

Family-Therapy™.ca does not knowingly collect or solicit Personally Identifiable Information from or about children under 18 except as permitted by law. If we discover we have received any information from a child under 18 in violation of this policy, we will delete that information immediately. If you believe Family-Therapy™.ca has any information from or about anyone under 18, please contact us at the address listed below.

Contacting Us – We can be reached by contacting:

Family-Therapy™.ca
4019 Carling Ave, Suite 202
Kanata, Ontario K2K 2A3
Email: info@family-therapy.ca By Phone: 613-287-3799

Changes to this Policy

Family-Therapy™.ca reserves the right to change this policy at any time. Please check this page periodically for changes. Your continued use of our site following the posting of changes to these terms will mean you accept those changes. Information collected prior to the time any change is posted will be used according to the rules and laws that applied at the time the information was collected.

Governing law

This policy and the use of this Site are governed by the Province of Ontario. If a dispute arises under this Policy we agree to first try to resolve it with the help of a mutually agreed-upon mediator in the following location: Ottawa, Ontario. Any costs and fees other than attorney fees associated with the mediation will be shared equally by each of us.

If it proves impossible to arrive at a mutually satisfactory solution through mediation, we agree to submit the dispute to binding arbitration at the following location: Ottawa, Ontario. Judgment upon the award rendered by the arbitration may be entered in any court with jurisdiction to do so.

Family-Therapy™.ca is controlled, operated and administered entirely within Ottawa, Ontario Canada. This statement and the policies outlined herein are not intended to and do not create any contractual or other legal rights in or on behalf of any party.


SMS Text Messaging Privacy Policy

Effective Date: Jan 1, 2026

At Family Therapy, we are deeply committed to protecting your privacy and safeguarding your Personal Health Information (PHI). This SMS Privacy Policy explains how we handle your phone number and text messaging data.

1. Purpose of SMS Messaging

We use text messaging exclusively to communicate essential information regarding your direct care. SMS messaging is limited strictly to:

  • Appointment reminders and confirmations.

  • Schedule changes or cancellations.

  • Direct, urgent updates from your clinician or clinic staff regarding your scheduled sessions.

  • Message frequency varies depending on your scheduled appointments and care needs.

  • Messaging and data rates may apply depending on your carrier rate plan.

Important Note: We do not use text messaging for marketing, promotional offers, or fundraising under any circumstances.

2. Absolute Data Privacy & Non-Disclosure

Your trust is paramount to us. We maintain a strict policy regarding your mobile information:

  • No Selling or Renting: We will never sell, rent, or lease your phone number or SMS consent data to any third party.

  • No Marketing Redistribution: Your mobile number and text messaging sign-up data will not be shared with external marketers, affiliates, or any third parties for their own promotional purposes.

  • Strict Confidentiality: Within our clinic, access to your phone number is restricted solely to authorized staff members who require it to manage your appointments and care.

3. How We Collect Your Consent

We only send text messages to clients who have explicitly opted in to receive them. You provide consent by:

  • Checking the opt-in box on our intake/registration forms.

  • Verbally requesting SMS reminders during your intake or administrative check-in.

  • Opting in securely through our patient portal.

4. How to Opt-Out

You have the right to revoke your consent and stop receiving text messages at any time.

  • To Unsubscribe: Reply STOP to any text message you receive from us.

  • Once you send “STOP,” we will send you one final text to confirm you have been unsubscribed. After this, you will no longer receive text messages from us unless you explicitly re-register.

  • Alternatively, you can contact our front desk at 613-287-3799 or email us at info@family-therapy.ca to request that text messaging be disabled for your account.

5. Security of Text Messaging

While we utilize secure, encrypted platforms on our end to initiate communications, please be aware that standard SMS text messaging is not a completely secure medium.

  • We will never text you sensitive clinical details, diagnoses, or therapy session notes.

  • We advise you to protect your own mobile device with a passcode or biometric lock to ensure your privacy on your end.

6. Changes to this Policy

We may update this SMS Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any updates will be posted on our website and made available at our front desk.

Contact Us

If you have any questions or concerns about this policy or our privacy practices, please contact us at:

  • Clinic Name: Family Therapy

  • Phone: 613-287-3799

  • Email: info@family-therapy.ca

  • Address: 4019 Carling Avenue, Suite 202, Ottawa, Ontario K2K 2A3