eCounselling, video counselling, psychotherapy, online mental health serivces ,

To our valued clients,

We hope you are well and managing during these trying and constantly changing times.During this uncertain time, it is important for us to care for our basic needs of health and safety, including emotional health. The health, safety and well-being of our clients is our top priority, and we following the lead of Canadian public health authorities to ensure I am providing safe and therapeutic care.

As the COVID-19 emergency is a rapidly evolving  and changing situation, we have made the decision to conduct all appointments online for the foreseeable future. This direction has been made following the directives issues to us by our provincial and federal government to remain at home and shut down all non-essential businesses. As psychotherapists and social workers, we understand how important continued psychotherapy care and counselling services are for you especially during these constantly changing times. Please know we would prefer to be able to continue providing you with face to face therapy but at this time, we need to put in person sessions on hold.

Our psychotherapists and social workers are using different secure platforms that allow us to communicate with you through video conferencing or by phone. It is important for you to prepare for online psychotherapy sessions by setting yourself up in a quiet room. We understand that many of you have children at home and you may by interrupted by your child needing your attention. We ask if you can have your partner or an older children manage your young children for the duration of your session. We may also suggest saving a special movie time for your for the duration of your session  (not something we suggest all the time but we understand that your therapy session is an important time for you).

While communication and psychotherapy services  involving electronic technology has numerous advantages (convenience, ease of scheduling, availability when both parties are not local), there are risks to privacy and the limits of confidentiality. Please be assured your therapist is using video conferencing or eCounselling service which complies with current privacy standards required by their provincial college.  If you have any privacy concerns please discuss them with your psychotherapist or social worker. 

Prior to your appointment, your psychotherapist or social worker will send you an email with the specific “room” address  or video conferencing meeting invitation to use. Please check your email the night before to ensure you know how to find us online. When you click on the link, you will come to a page or that says “Request Permissions” and clicking on this link will activate your camera and microphone as well as connect you to your therapists. Other video conferencing links will take you directly into the video conferencing window. Do speak with your psychotherapist or social worker prior to your appointment if you are confused on how to use video conferencing technology. 

Please be aware there may be additional charges from your internet/telephone provider if you exceed your data or phone minutes while using eCounselling (video conferencing) or telephone for your psychotherapy sessions. We encourage you to please check your data / phone limits to ensure you do not incur unexpected overages.

eCounselling or telephone psychotherapy services  have positive potential benefits including easier access to mental health care, continuity of care, and the convenience of meeting from a location. We hope you continue with care and treatment with your current psychotherapist or social worker here at Family-Therapy.

If you have any questions regarding eCounselling, video conferencing or telephone psychotherapy services please do reach out to us. Please take care of yourselves and stay home as much as possible.